Experiencia
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AVAYA
– Actualidad
AVAYA LLC – Mexico City | Oct 2010 - Jan 2013 Multinational technology company for cloud communications and workstream collaboration services. Position: Procurement Manager (LATAM Region) Reporting directly to: Americas Procurement Head - Responsibilities: Manager responsible for assigned Categories and/or Countries in terms of Supplier & Contract management, e-Sourcing, Spend Category strategy and execution, cost reduction initiatives, Stakeholder management etc. With an Annual managed spend of +30M USD. Team Leader for 12 to 10 people direct management. Participated in the restructuring of the Procurement function in the LATAM Region and took responsibility as Procurement Country Manager for MX, COL & Caribbean countries, and also managed Indirect Spend Categories Manager (Mkt, HR, Finance, Training, Outsourced Labor, etc.) for MX, BRA, COL, ARG and other Latin America Markets. Individual Contributor Role.
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Barclays Bank
– Actualidad
Barclays Bank PLC – Singapore | Jan 2013 - Mar 2014 Multinational Personal Banking, Corporate Banking, and Investment Banking institution. Position: Assistant Vice President (Global Commercial Products) Reporting directly to: Head of Customer Propositions dotted line to Head of Business Development - Responsibilities: Project Manager for the Global Customer Propositions team managing the negotiation, contracting, vendor onboarding and performance review implementation for Commercial Agreements to generate Revenue Deals in USA, Europe and South Africa. Individual Contributor Role. - Main Achievements: o Negotiated and Implemented solutions related to IT, Loyalty Programs, Insurance, Utilities, Travel, Loyalty platforms for premier customers o Deals exceeded the revenue generation target by +50% and cost reduction above target by +25%
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Acccenture
– Actualidad
Accenture - Mexico City | Sept 2014 - Apr 2015 Global services firm specializing in information technology services and consulting. Position: Sourcing & Procurement Manager (Mexico Products Division) Reporting directly to: Partner - Responsibilities: Manager within the Services/Manufacturing client vertical for Mexico (Automotive, FMCG, Appliances Manufacturing). Led a high-performing team of consultants and analyst assigned to specific client projects delivering cost reduction, spend rationalization and technical standardization under success fee models (co-sharing of saving benefits monetization). Team Leader for 12 to 10 people direct management. - Main Achievements: o Run 3 simultaneous projects (Appliances, Automotive, FMCG companies), o All projects with positive contribution margin under a success fee (results based) approach, o Developed and executed communication strategies to enhance client engagement o Internal and External Executive board influencing to validate strategy and sponsorship management o Executive communications of complex decisions and status quo challenging situations o Led the planning and execution of sourcing strategies and category plans for Packaging, IT and Security Equipment spend o Exceeded project’s cost reduction & profitability quota by an average of +30%.
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Atento / Bain Capital
– Actualidad
Atento / Bain Capital - Mexico City | Apr 2015 - Oct 2018 Bain Capital is a private investment, private equity, venture capital firm that acquired Atento a LATAM as regional Leader for Call Center and Customer Experience Services in 2012. Position: Procurement Head (USA and North of LATAM) Reporting directly to: Chief Procurement Officer dotted to Regional CFO - Responsibilities: Bain Capital corporate recruitment hired by Atento with a focus to restructure their Procurement function in the LATAM region and globally. Owner of Procurement operations for the USA and 6 LATAM countries (Mexico, Guatemala, El Salvador, Puerto Rico, Colombia, Peru). Leader of the Strategic Sourcing and Supply Operations. Team Leader for 22 to 12 people direct management. - Main Achievements: o Scouting, vendor selection and contract negotiation for the implementation of Physical and IT infrastructure aligned to Tier1 technology customer standards for new facilities and client accounts including: Apple in US-Texas, Facebook & Doordash in Central America, Samsung in Mexico City o Re-negotiated datacenter contracts and diversified the supplier base to achieve services redundancy and cost reduction by est. +14% annual o Regional tender for the contract renewal and re-negotiation of Telecomm and SMS services achieving +10% cost reduction o Built and supervised the operations of the purchasing transactional support service center for LATAM in Mexico o Aligned the operational support model and strategies with client engagement goals o Mentored and coached team members, fostering a high-performance culture o Re-structured and led a team of 20+ professionals, achieving a 40% efficiency o Supported Policy and Process workflow for implementation of SAP ARIBA in 13 countries within 1yr o Led complex regional negotiations for Real Estate, Facility Management, IT, and Telecomm o Developed and monitored KPIs and SLAs o Achieved consistent cost reductions of 80% and SLA improvements of 10% over targets o Implemented SOX and FCPA controls obtaining positive SEC certification with KPMG - REAL ESTATE/FACILITIES PROJECT MANAGEMENT EXPERTISE: • Oversaw vendor selection, negotiation, and contracting for operational facilities construction in Texas, Puerto Rico, and Mexico. • Led a Latin America capacity planning project to align infrastructure and operational desks with sales targets. • Managed site selection, leasing negotiation, and general contractor selection, in collaboration with the global infrastructure director, for the implementation of: • Managed Source, Supply and Vendor Management for 5 new call center facilities (each with over 2,000 desks) in Mexico City, 1 new call center (1,000 desks) in San Antonio, Texas, USA and 2 new call centers (totaling 3,000 desks) in Colombia (Bogotá and Pereira).
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DiDi Technology
– Actualidad
DiDi - Technology - Mexico City | Oct 2018 - Jan 2023 Global Technology Platform Leader on Ride Hailing, Food Delivery and Fintech Services Position: Director of Procurement (Spanish Speaking LATAM) Reporting directly to: International Business Procurement Head - Responsibilities: Built from scratch the Procurement Function in the region. Secured the services within several categories (IT, SMS, Marketing, Professional Services, etc.) and physical infrastructure (Offices, Customer Support Centers, Datacenters, etc.) for the company’s operation and growth in the LATAM region. Led the complete source and supply for 3 business/technology platforms (Ride Hailing, Food Delivery and Fintech). Owner of the procurement operations for 9 countries (Mexico, Panama, Costa Rica, Colombia, Dominican Republic, Peru, Ecuador, Argentina, Chile) in the Spanish Speaking LATAM region. Team Leader for 15 people direct management. - Main Achievements: o Build from scratch and designed the team’s structure achieving promotions for top talent o Re-negotiation of LATAM SMS services achieving +30% reduction o Established and tracked KPI dashboards to drive data-driven decision-making 400-500m USD typical spend +15% 2022 savings quota exceeded -20% transaction reduction out of consolidation and other efficiencies +KPI results on other Spend, Compliance, Supplier metrics -10% turnaround o Implemented and monitored SLAs aligned to annual area/individual performance +90% Supplier Registration SLA +75% Strategic Sourcing Project Completion SLA +85pts on 2022 CSAT survey o Implemented controls aligned with SOX/FCPA o Defined support model out of Category Management and Business Partner roles and responsibilities o Led cross-functional projects and delivered supplier solutions and results to enable the launching of operations and growth in new markets/countries o Designed policies and processes from scratch, optimizing efficiency and compliance o Designed digital system solutions for purchase-to-order and sourcing o Managed regional communication strategies at operational and executive levels - REAL ESTATE/INFRASTRUCTURE/FACILITIES PROJECT MANAGEMENT EXPERTISE: • For Customer Support Offices and Employee Corporate Offices, I led and managed the scouting, site visits, selection, leasing negotiations, architectural design, contracting of civil works, Furniture, HVAC, Electrical, MRO and permits across different countries and cities in the region (Mexico-Mexico City, Monterrey, Guadalajara, Toluca, Leon, Tijuana, Mérida, etc. Colombia-Bogota, Medellin, Chile-Santiago, Valparaiso, Peru-Lima) • Led the project for the LATAM Corporate Hub Offices in Mexico City: https://www.oxigenoarquitectura.com/didi/
Educación
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International Business